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Frequently Asked Questions

How do I get a Door Supervisor licence and how long is the training course?

In order to obtain an SIA licence you will need to show that you are trained to the right level. To get one of the qualifications linked to door supervisor licensing, you will need to attend and take four training modules and pass all relevant exams. The course may be delivered over 38 guided learning hours, 30 hours of which should be contact hours (as detailed below).

SIA has stipulated that training leading to the licence-linked door supervision qualifications must be delivered over a minimum of FOUR days.

COURSE CONTENT

Core Learning for Common Security Industry Knowledge (5 hours)

    • Session 1: Awareness of the Law in the Private Security Industry
    • Session 2: Health and Safety for the Private Security Operative
    • Session 3: Fire Safety Awareness
    • Session 4: Emergency Procedures
    • Session 5: The Private Security Industry
    • Session 6: Communication Skills and Customer Care

Door Supervisor Specialist Module (10 hours)

    • Session 1: Behavioural Standards
    • Session 2: Civil and Criminal Law
    • Session 3: Searching
    • Session 4: Arrest
    • Session 5: Drugs Awareness
    • Session 6: Recording Incidents and Crime Preservation
    • Session 7: Licensing Law
    • Session 8: Emergency Procedures

Conflict Management Module ( 7.5 hours)

    • Session 1: Avoding Conflict and Reducing Personal Risk
    • Session 2: Defusing Conflict
    • Session 3: Resolving and Learning from Conflict
    • Session 4: Application of Communication Skills and Conflict Management for Door Supervisors

Physical Intervention Skills Module (7.5 hours)

    • Session 1: Introduction to Physical Skills
    • Session 2: Disengagement Techniques
    • Session 3: Escorting Techniques

How do I get a CCTV Operator licence and how long is the training course?

In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front line staff only.

To get one of the qualifications linked to Public Space Surveillance (CCTV) licensing you will need to attend and take two training modules and take and pass two exams. The course may be delivered over four days or during weekends and/or evening sessions. The duration of the training should be 32 hours.

COURSE CONTENT

Core Learning for Common Security Industry Knowledge (10 hours)

  •  Session 1: Awareness of the Law in the Private Security Industry
  • Session 2: Health and Safety for the Private Security Operative
  • Session 3: Fire Safety Awareness
  • Session 4: Emergency Procedures
  • Session 5: The Private Security Industry
  • Session 6: Communication Skills and Customer Care

 CCTV Operations (Public Space Surveillance) Specialist Module (22 hours)

  •  Session 1: Introduction to the Roles and Responsibilities of the CCTV Operator and other CCTV Staff
  • Session 2: Codes of Practice, Operational Procedures and Guidelines
  • Session 3: CCTV Equipment and its Operation
  • Session 4: Control Room Communications and Access Control
  • Session 5: Legislation
  • Session 6: Dealing with Incidents
  • Session 7: CCTV Surveillance Techniques
  • Session 8: Emergency Procedures in the CCTV Control Room
  • Session 9: Health and Safety at Work in the CCTV Enviroment

How do I get a Security Guard licence and how long is the training course?

In order to obtain an SIA licence you will need to show that you are trained to the right level. To get one of the qualifications linked to security guard licensing you will need to attend and take three training modules and take and pass three exams. The duration of the training should be 26 hours.

COURSE CONTENT

Core Learning for Common Security Industry Knowledge (10 hours)

  • Session 1: Awareness of the Law in the Private Security Industry
  • Session 2: Health and Safety for the Private Security Operative
  • Session 3: Fire Safety Awareness
  • Session 4: Emergency Procedures
  • Session 5: The Private Security Industry
  • Session 6: Communication Skills and Customer Care

 Security Guarding Specialist Module (8 hours)

  •  Session 1: Introduction to the Roles and Responsibilities of Security Officers
  • Session 2: Patrolling
  • Session 3: Access and Egress Control
  • Session 4: Searching
  • Session 5: Technology and Systems in the Security Enviroment
  • Session 6: The Security Officer and The Law
  • Session 7: Communicating, Reporting and Record Keeping

 Conflict Management Module ( 7.5 hours)

  •  Session 1: Avoding Conflict and Reducing Personal Risk
  • Session 2: Defusing Conflict
  • Session 3: Resolving and Learning from Conflict
  • Session 4: Application of Communication Skills and Conflict Management for Security officers

When and how will I receive my exam results ?

We will post your exam papers to the awarding body in 1st class recorded delivery immediately after you complete the exams. The awarding body generally produces results within seven working days. Upon receipt of results, we will contact you either by email or telephone.

How much does an SIA licence cost and how do I pay for it ?

COST

The cost of an SIA licence is £220.00 for the first licence and £110.00 for every other licence. For instance, if you are applying for a Door Supervisor licence and it is going to be your first licence then you will pay £220.00, however, at a later stage if you decide to get a CCTV Operator licence too then the licence fee will only be £110.00.

Only payments made in UK pounds sterling can be accepted. Available payment methods are Cheque from a UK bank account, a valid UK debit or credit card, a UK banker’s draft or a Uk postal order. Cheques should be made payable to Security Industry Authority. The fee for SIA Licence application should be submitted with your application.

METHODS OF PAYMENT

SIA can accept payments made in UK pounds sterling using the following methods:

    • Cheque
    • Banker’s Draft
    • Postal Order
    • UK Debit or Credit Card

Cheques from foreign bank accounts cannot be accepted, nor can credit cards that are billed or registered outside the UK

How long will the SIA take to process my licence application?

DURATION

SIA aims to process a minimum of 80% of all correctly completed applications within 30 working days.

This time starts from the day your application is entered onto their system and ends on the day they make their decision. The clock is stopped if your application fails validation – that is, if SIA has to send it back to you because you have not filled it in correctly or you have not provided the required supporting documentation. The clock is reset when you send your application back to them.

Complex applications (for example, applications subject to additional criminality or qualification enquiries and those requiring overseas criminality checks) may take longer than 30 working days.

 

What documents are required for your SIA Licence Training course and SIA Licence application?

In line with the Security Industry Authority’s documentation requirements, we only accept the following forms of identification:

  • Two identity documents from the Group A list. At least one document must show the candidate’s current address and at least one document must show their date of birth;

or

  • One identity document from the Group A list and two documents from the Group B list. At least one document must show the candidate’s current address and at least one document must show their date of birth.
  • Two recent passport size photographs

The list of identity documents are provided below:

Group A Documents

  • A1 Signed valid passport of any nationality.
  • A2 DO NOT USE THIS CODE
  • A3 Signed UK photo driving licence (both parts required).
  • A4 UK birth certificate or certified copy issued within 12 months of birth, but not a photocopy.
  • A5 DO NOT USE THIS CODE

 Group B Documents

  • B1 Valid EU photo ID card.
  • B2 Valid UK firearms licence with photo.
  • B3 Signed UK paper driving licence.
  • B4 Marriage certificate or civil partnership certificate, with translation if not in English.
  • B5 Certified copy (not photocopy) of a UK birth certificate issued more than 12 months after date of birth.
  • B6 Non-UK birth certificate, with translation if not in English.
  • B7 P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
  • B8 P60 annual statement of income for tax purposes issued in the last 12 months
  • B9 Bank or building society statement issued to current address, less than three months old. You can use more
  • than one statement as long as each is issued by a different bank or building society.
  • B10 Mortgage statement issued in the last 12 months.
  • B11 Gas, electric, landline phone, water, satellite, and cable bill issued to current address within last 3 months.
  • You can only use one utility bill in support of your application.
  • B12 DO NOT USE THIS CODE
  • B13 Pension, endowment or ISA statement issued in the last 12 months.
  • B14 DO NOT USE THIS CODE
  • B15 British work permit or visa issued in the last 12 months
  • B16 Letter from H.M. Revenue and Customs, Dept of Work and Pensions, employment service or local authority
  • issued within the last 3 months. More than one letter can be used if issued by different government
  • departments or different local authorities.
  • B17 Credit card statement sent to current address in the last 3 months. More than one statement can be used if
  • issued by different service providers.
  • B18 Council Tax statement issued in the last 12 months.
  • B19 DO NOT USE THIS CODE
  • B20 Child benefit book issued in the last 12 months.
  • B21 DO NOT USE THIS CODE
  • B22 UK adoption certificate.

I have a criminal record, can I still apply for an SIA licence?

If you have a criminal record, it does not necessarily mean that you will not get an SIA licence. The SIA make a decision based on the actual sentence or disposal given to you for the offence; and how recent the offences were.

If you are worried about whether or not you can obtain an SIA licence with your current criminal record then you can go to http://www.sia.homeoffice.gov.uk/pages/licensing-cri.aspx and use the SIA Criminal Record Indicator which will tell you right away whether or not you will be able to apply for an SIA Licence.

How to change the name or address with SIA?

All SIA Licence holders must inform the SIA if they change their name or address.

CHANGE OF NAME

If your have changed your name you must provide SIA with the legal document that made the change (Decree Absolute, Deed Poll document or Marriage Certificate) and complete a ‘Change of Personal Details’ form or a covering letter containing their old and new signature.

CHANGE OF ADDRESS

If you have changed your address you must provide the SIA with details of the change, either in a letter or by completing a ‘Change of Personal Details’ form. You should also enclose atlas one Group B document showing the new address (SIA document checklist provides more information on this).

The address to write to is:

Security Industry Authority

PO Box 1293

Liverpool

L69 1AX.