Topics include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.
ENTRY REQUIREMENTS
It is advised that candidates have a level of literacy and English that enables them to communicate effectively. This is usually established during the initial assessment.
DURATION
Our customer service training course is now delivered online. This e-learning course guides you through the qualification at your own pace, giving you the option to study from home or your place of work. This fully interactive programme is easy to use and voiced over to help aid your online learning experience.
ASSESSMENT
Upon completion of your online course, the candidates book and attend 60 minutes multiple-choice examination. All learners must achieve at least 20 correct answers out of 30 to pass. Results are available usually within seven working days.
